Refund policy

Return and Refund Policy

At MyTogBlog’s Merch Store, most physical merchandise is printed specifically after an order is placed. This policy explains when replacements, refunds, cancellations, and other remedies may be available for physical and digital products.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

Physical Products

1. Made-to-Order Products

Our physical products are generally produced on demand rather than held in inventory.

Except where required by applicable law, we do not accept returns, exchanges, cancellations, or refunds because of:

  • Change of mind

  • Incorrect size selection

  • Incorrect colour selection

  • Accidental purchase

  • Failure to review the product description

  • Failure to review the applicable size guide

  • A preference for a different product, design, size, or colour

  • A product no longer being wanted or needed

  • Normal variation in colour, placement, or appearance within reasonable manufacturing tolerances

Please review all product descriptions, sizing information, colours, measurements, and order details carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact us if an item:

  • Arrives damaged

  • Has a manufacturing defect

  • Contains a material printing error

  • Is materially different from its product description

  • Is the wrong product, design, size, or colour because of a fulfillment error

  • Is missing from the shipment

Claims should be submitted within 30 days after delivery.

Email tim@mytogblogsmerch.store and include:

  • Your name

  • Your order number

  • A description of the problem

  • Clear photographs showing the product

  • Photographs of the packaging and shipping label, where applicable

  • Any other information reasonably required to assess the claim

We will review the information provided and determine the appropriate resolution.

Depending on the circumstances, an approved resolution may include:

  • A replacement

  • A refund

  • Store credit

  • Another appropriate remedy

We may not require a damaged, defective, or incorrectly fulfilled product to be returned unless we provide specific return instructions.

Approved return shipping costs for defective, damaged, or incorrectly fulfilled products will be covered by us.

3. What Is Not Considered a Product Defect

The following are generally not considered manufacturing defects:

  • Choosing the wrong size

  • Choosing the wrong colour

  • Minor colour differences caused by screen settings or printing processes

  • Minor differences in print placement

  • Normal manufacturing tolerances

  • Ordinary wear and tear

  • Damage caused after delivery

  • Damage caused by misuse, improper care, or laundering

  • Failure to follow product-care instructions

  • Personal dissatisfaction that is not connected to a defect or fulfillment error

4. Sizing Issues

Customers are responsible for reviewing the size guide and measurements provided on the product page before ordering.

Choosing an incorrect size does not qualify for a return, exchange, or refund, except where required by applicable law.

If the product received is not the size ordered or materially differs from the published sizing information, please contact us so that we can assess the issue as a possible fulfillment or manufacturing error.

5. How to Report a Physical Product Problem

To report a damaged, defective, missing, or incorrectly fulfilled item, email:

tim@mytogblogsmerch.store

Include:

  • Your name

  • Your order number

  • The affected product

  • A description of the issue

  • Supporting photographs

Do not mail a product to our business address, a fulfillment facility, or any other location unless we have first provided return authorization and instructions.

Unauthorized returns may not be accepted or refunded.

6. Replacements

Approved replacements are generally limited to products that are:

  • Damaged

  • Defective

  • Materially misprinted

  • Incorrectly fulfilled

  • Missing from the shipment

Because products are made to order, replacements for a different size, colour, design, or product are not available when the original item was supplied correctly.

In exceptional circumstances, we may offer a discretionary customer-service resolution. Any discretionary resolution does not create an ongoing obligation to provide the same remedy in other cases.

7. Physical Product Refunds

When a refund is approved:

  • It will be issued to the original payment method.

  • We will normally initiate the refund within 10 business days after approval.

  • No restocking fee will be charged.

  • Approved refunds may include the original shipping charge where the order was damaged, defective, missing, or incorrectly fulfilled.

  • Refunds will not be issued for customer ordering errors or change of mind, except where required by applicable law.

Banks, credit-card issuers, and payment providers may require additional time to post the refund.

Please contact us if more than 15 business days have passed since we confirmed that an approved refund was issued.

8. Order Cancellations and Changes

Because physical merchandise may enter production shortly after an order is placed, cancellation or modification may not be possible.

Contact us immediately if you need to request:

  • An order cancellation

  • A size or colour change

  • A shipping-address correction

  • Another order modification

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after production or fulfillment has begun.

Once an order has entered production, customer-requested cancellations or changes will generally not be accepted except where required by applicable law.

Digital Products

9. Digital Products Are Final Sale

Digital products include downloadable guides, templates, worksheets, workbooks, resource packs, and other electronically delivered materials.

Because digital products provide access to content that cannot practically be returned after delivery, all digital-product sales are final once the download link, file, or access instructions have been supplied.

Except where required by applicable law, we do not provide returns, exchanges, cancellations, or refunds for digital products because of:

  • Change of mind

  • Accidental purchase

  • Failure to review the product description

  • A decision not to download or use the product

  • Lack of the software, device, or technical knowledge needed to use the product

  • File-format incompatibility disclosed before purchase

  • Dissatisfaction with the customer’s own results

  • A customer’s belief that the product is no longer needed

Digital products are provided for individual use subject to any licence terms supplied with the product.

Purchasing a digital product does not transfer copyright or permit unauthorized reproduction, sharing, redistribution, resale, publication, or commercial exploitation.

10. Digital Delivery or File Problems

Please contact us if:

  • You were charged more than once for the same digital product.

  • You did not receive the download link or access instructions.

  • The supplied file is corrupted.

  • The download link does not function.

  • The wrong digital product was delivered.

  • The product delivered is materially different from the product purchased.

We will make reasonable efforts to:

  • Restore access

  • Replace a defective file

  • Correct a delivery problem

  • Supply the correct product

  • Provide another appropriate remedy

A refund may be considered when we cannot supply the purchased digital product or correct a verified delivery or file defect.

11. Mixed Physical and Digital Orders

When an order contains both physical and digital products:

  • The digital portion is delivered electronically.

  • The physical portion is shipped separately.

  • Digital-product final-sale rules apply to the digital portion.

  • Physical-product remedies apply to the physical portion.

  • Shipping charges apply only to physical products.

  • A problem with one component does not automatically make all other components eligible for a refund.

For bundles containing both physical and digital components, any replacement, credit, or refund will be determined according to:

  • The nature of the affected component

  • Its delivery status

  • Its individual or allocated value

  • The reason for the claim

  • Applicable consumer law

Returning or receiving a refund for a physical component does not automatically entitle the customer to a refund for digital products that have already been delivered.

International Consumer Rights

12. European Union and United Kingdom Physical Orders

Customers in the European Union or United Kingdom may have statutory cancellation or withdrawal rights for qualifying online purchases.

Where those rights apply, customers may generally notify us that they wish to cancel a qualifying physical-goods purchase within 14 days after delivery.

Customers exercising an applicable statutory cancellation right must contact us before returning the product.

Returned products must be handled only to the extent reasonably necessary to inspect their nature, characteristics, and function. Customers may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining the product.

Unless the product is defective, incorrectly fulfilled, or applicable law provides otherwise, the customer may be responsible for the direct cost of return shipping.

Certain statutory exceptions may apply, including for goods made to a customer’s specifications or clearly personalized for that customer. We do not assume that every print-on-demand product automatically qualifies for such an exception.

Our policy against voluntary change-of-mind returns does not replace or reduce any statutory cancellation or withdrawal right that applies to the order.

13. European Union and United Kingdom Digital Orders

Customers in the European Union or United Kingdom may ordinarily have a statutory cancellation right for qualifying online purchases of digital content.

Where permitted by applicable law, that cancellation right may end when:

  • The customer expressly agrees to immediate digital delivery or access before the cancellation period expires; and

  • The customer acknowledges that immediate delivery or access will result in the loss of the applicable cancellation right.

The digital-product final-sale provisions in this policy apply subject to those requirements and any other mandatory consumer rights.

Contact Us

Questions about damaged products, defects, fulfillment errors, refunds, replacements, cancellations, or digital-product access can be directed to:

MyTogBlog’s Merch Store
14-570 Hood Road
Markham, Ontario
L3R 4G7
Canada

Email: tim@mytogblogsmerch.store
Telephone: +1 647-960-7010

Preferred contact method: Email